Shipping Info for Harvest Right

This ships directly from Harvest Right's facility in Salt Lake City, Utah

Free to lower 48 states

This item ships Ground Freight or Ground Parcel (UPS/FedEx)

Once shipped, freeze dryers deliver within 7 days

Receiving & Unboxing Your New Freeze Dryer!

Your Freeze Dryer should look like one of the two images below. If there is significant damage to the packaging, please ask the driver to wait while you inspect the unit for any signs of damage. 

Please watch the video below to ensure you are prepared to receive your delivery. If it is damaged, do not accept delivery. Kindly tell your FedEx driver that you are "refusing delivery" and Harvest Right will ship you a replacement. 

Do not authorize FedEx or another carrier to leave the shipment without a signature. 

The driver is required to wait and will do so for up to 15 minutes while you thoroughly inspect your shipment. While more inspection time should not be necessary, please be advised that the shipping company reserves the right to bill you directly for "driver wait time" that exceeds 15 minutes.

Important: Occasionally we see freeze dryers damaged during shipment. You should never accept a shipment if the box or its contents appear to have serious shipping damage.

Check for signs such as large tears or dents in the cardboard, packaging, or a damaged pallet. If you notice any significant marks or damage to the packaging, point these out to the driver, and ask the driver to give you a few minutes to cut the bands and remove the boxes on the freeze dryer.
This will allow you to further inspect the Freeze Dryer.

Ask the driver to document/note the marks/damage that may be one the packaging. If there is any other packaging added, the shipping carrier may have repackaged it. In this case, inspect your Freeze Dryer more closely. Taking a photo is recommended if there is any concern.

This only takes a few minutes and will assure that you receive your unit in the condition it left Harvest Right.
While damage during shipment is unlikely, it is better to be safe! 

By signing the delivery slip you are agreeing that the unit arrived to you undamaged. DO NOT accept delivery if there is noticeable damage to the packaging or the Freeze Dryer.
*Note this only pertains to shipping damage- units purchased as Refurbished may have scratches, dents and other imperfections and are sold as is.

Be advised that this is a CURBSIDE DELIVERY ONLY. 

If you have any special shipping instructions or needs, or if you live in a rural area where a semi-truck may have an issue delivering the machine to your property, please contact and inform the shipping company IMMEDIATELY with your tracking number to ensure a proper delivery is planned and to prevent any additional delays. 

If you would like your freezer dryer delivered into your garage, that option is available for an additional pre-arranged cost, that is billed directly to you from the shipping company. Harvest Right does not arrange nor pay these add-on delivery services.