Happy Hydro began as a pipe dream in a garage, fueled by passion and dedication. Now, after eight years, the company has blossomed into a thriving hydroponics store, embodying a strong philosophy that guides every aspect of our work.
The reason for this is simple: our bottom-line commitment is to have happy customers. Rather than focusing on raising margins and obsessing over profits, we've achieved an extraordinary customer retention rate by offering competitive prices, superior products, and – perhaps most importantly – world-class customer service.
We'd have never gotten where we are without your invaluable feedback. That's what we want you to keep in mind as we continue to grow. Our promise to you is simple but effective: to keep our lines of communication open and to treat you the way you deserve to be treated.
Our philosophy will never change: When you're happy, we're happy.
What you can expect from Happy Hydro:
100% Secure Shopping- Know that every transaction that takes place on our website is encrypted and 100% SSL secure so your information is safe. We don't save payment information and will never sell your data.
Price Matching - Most products on our site are priced as low as we are allowed by manufacturers. But, if you find a better deal we will match it and you can always call us for exclusive pricing.
Free 30-Day Returns - Let's be serious, it's tough making a commitment to a product without seeing it first. That's why we're offering 30-day free returns. All we ask is you send it back in new condition and don't destroy the box!
Fast Shipping - We have our own warehouse in Buffalo, NY and ship 5 days a week. We have an additional West Coast Warehouse we ship soil from. Large commercial items may ship factory direct.
Discreet Shipments - We do our best to ship discreetly. If there is a picture or description on the outside of a box, we cover it up. If you have special requests put them in the order notes when you checkout, we read them!
Fully Insured Shipments - Every shipment that leaves our warehouses is fully covered in case of a lost or damaged item. We also request signatures on orders over $5000 for further protection.
Superior Gardening Products - All the manufacturers on this site are hand-picked by our founders to ensure you receive a quality product. All items are inspected (twice) before leaving our warehouses so we know that you'll be happy with the product that arrives at your door.
World-Class Customer Service - Our bottom-line commitment is to have happy customers. Rather than focusing on raising margins and obsessing over profits, we've achieved an extraordinary customer retention rate by treating our customers the way they deserve to be treated.
Authorized Dealers - Happy Hydro is an authorized dealer for every brand that we carry. You can rest easy knowing you will receive the full manufacturer's warranty with every purchase.
Volume Discounts - Are you a commercial grower or do you plan on making a large order? Send an email to firstname.lastname@example.org or call (716) 217-0353 for discounts too good to post online.